Launching the First Training Package to Qualify Youth for Call Center Careers in Assiut Governorate

As part of ongoing efforts to empower young people and equip them with skills that align with the evolving demands of today’s labor market—particularly in the rapidly growing outsourcing and call center industry—the ICTc team, under the “Women’s Livelihoods in Upper Egypt” Project – Youth Component (Benaa 3), has launched a specialized training package designed for youth interested in pursuing careers in this promising sector. The initiative commenced with the implementation of the first intensive training package, titled Voice Awareness and Vocal Culture, targeting young applicants for Arabic-speaking call center positions in Assiut Governorate during the period from **16 to 28 June**. Building Essential Skills: Voice Awareness and Vocal Culture This training phase represents a key preparatory step aimed at equipping participants with the professional tools and technical competencies needed to excel in job interviews and deliver outstanding performance in real workplace environments. The training focused on: Improving pronunciation and articulation:** Helping participants overcome strong local accents and develop a clear, neutral voice that can be easily understood by customers from diverse backgrounds. Mastering vocal tone and modulation:** Learning how to control pitch, tone, and vocal expression to convey positive messages and demonstrate the “smile through the voice” technique during phone interactions. Managing voice under pressure:** Developing emotional resilience and maintaining a calm, professional tone while handling different customer personalities and challenging situations. Investing in the Potential of Upper Egypt’s Youth The Youth Component (Benaa 3) serves as a cornerstone in creating meaningful and sustainable empowerment opportunities. The training seeks to bridge the gap between the current skills of young people in Upper Egypt and the rigorous standards required by leading call center and customer service companies. Possessing strong voice communication skills not only increases participants’ chances of success in upcoming job interviews but also provides them with a sustainable competitive advantage that supports rapid professional growth within this dynamic and expanding industry.